Horrible Experience~~~

18th April 2009 a day on where i will not fly on Firefly Airline the so call Community Airline. I think they should call the Con and Rude Airline.

2 months back, when i get to know that Firefly got a new route to fly Subang Airport to Kuantan i was so excited and was looking forward to use the airline more often. It wasn't a wise choice after today. I book an air ticket back to Kuantan on this new route and was my 1st time with this airline. All this while i have no trust in Budgeted airline and i thought may be this will be different and should just give them a chance. I did by making my 1st move and book it.

I have never meet a airline who has a duty manager who is so rude. Fxxk that person. I bought a flight which suppose to take off subang at 7.55pm. few days back i got a msg saying that my flight has been cancel and change to 9.55. immediately i thought it was delay by 2 hrs.

Today which i has been looking forward to go back home with Firefly after so long never go back. When i reach the airport i was told the counter was close and there is no more flight. Feeling curious i went to the Customer Office. There i was told i'll be attend by a officer in 10min. OK that fair. But after waiting for nearly 20 mins, the person still haven turn up. As i am and very impatient person i request to see the person immediately. I was again told his on the way. after 10 min of waiting he did not show up, so i left the office with full of anger and was follow by 1 of the staff who try to stop me from leaving.

When the Duty Manager came. 1st thing he did not appologise, He ask me what time was my flight. I told him it was suppose to be 7.55 and was change to 9.55. Immediately he told me that there is not such flight at that time. I felt so cheated and ask him but i bought the flight ticket online and was told that the flight has been cancel and changed. He did not bother to explaine and say i've made a mistake.

With Anger i walk away, same as him. Then feeling being cheated i went to starbuck and start online to get my itienary send by firefly to me by mail. then after that i went back to the "manager" i show him the itineary and he still say that i've make a mistake then he twise and turn around. Me being very angry, I was talking to him in a very high voice. He shouted back at me.

I was very angry and i walk out of that place.

He make a very huge mistake.
1. I'm his customer and he use a very rude way to talk to me.
2.He say there is no evening flight as i booked.
3.He shouted at me.

I'm going to make sure i'll lodge a complaint and He is going to loose his job. If not i'm going to make sure This will be on the main news!!!!

I'm Back

Hey people sorry for not blogging for a very long time..... Many people wondering where is this Vivien? Still alive? Missing in Action only!! I've been working back in Malaysia for 5 months. I've super busy with work. Can say less rest and working most of the time till friend around me say I'm workaholic. No choice le with the work load given. There is up and down in my work live but so far I'm very bless and still surviving. I've got increment twice and i count that as a blessing as i only work for a very short period. God has been taking good care of me and glad of all the blessing he has for me. I know more blessing is flowing and his love for me is eternity. I've not been able to attend church or any other activity in church as the resposibility given in work but i'm trying my best to balance up my working, sosial and church. Give me some time I'll be back on track. No worries!!!! Thats for all the concern from friends around. Just want you all to know i'm doing well. I'll keep you all update as often as i can. Miss me can always leave me a msg and i'll reply as soon as i have the time. Thats all for this time round.